A few months earlier , a elderly couple Mr Abdullah and his wife checked in to Radisson Blu GRT Hotel Chennai . They were from Oman and were seeking medical assistance. They had come to visit the doctors in the Adyar Cancer Institute in Guindy. Mrs Abdullah was suffering from Cancer . The doctors advised her to undergo an operation in the leg which was done immediately. The doctors advised her rest ad to wear a special footwear. Unfortunately, the couple tried many sources but could not get the right footwear readymade.
Jay from the front desk was dealing with the couple and when he heard the predicament of the couple he made arrangements from a local shoe maker in Nanganallur in the neighborhood of the hotel to come in and take measurements in the hotel and delivered the shoes as per the doctor’s specification by the evening. The guests were ever grateful and thankful to Jay and the hotel in taking care of all their needs . The guest stayed for a couple of weeks and when they were leaving extended a invitation for Jay to visit Oman and stay at their home.
Jay truly demonstrated the service philosophy of GRT Hotels –“I say yes” and also the Carlson Hotel credo “ Yes I can”