Regency Madurai by GRT Hotels
8th July 2017
Capt. Mayank Tomar from Spice jet was staying with us from 7th to 8th July 2017. As per the contract, we are supposed to provide them free airport transfers. Normally two captains travel in one vehicle and on 8th July2017, since there was a change in their schedule, they wanted to go separately to airport in two different vehicles as one at 5.30pm and another captain at 6.30pm.
First car has left at 5.30pm and immediately after 5 minutes, Mr. Mayank Tomar, came down and wanted a vehicle to go to airport immediately as he as to catch the same flight as his schedule is again changed. Unfortunately all the hotel vehicles were on trips and we did not have either a spare vehicle or time to call a taxi from outside. He realized that it is his mistake that he has not informed front desk on change of his schedule but he was restless and started requesting us to drop him at any cost.
Our General Manager Mr. Mohammed Sheriff N. was watching all these in CC TV in his office and immediately he came out to the lobby and inquired on the same. Then he contacted him and said that he shall drop him in airport in his vehicle and he also agreed for the same. Immediately Mr. Sheriff took his car and drove personally and dropped him in airport on time. Mr. Mayank Tomar was thrilled and very happy about the help he got from the hotel on time and he appreciated the attitude of our General Manager who drove down him to airport personally.
Sheriff you are a true leader !